pxbet Privacy Policy

1. Introduction

pxbet ("we," "us," or "our") operates the online gaming platform accessible at pxbet.one (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.

This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information. It applies to all data collected through the Platform, our customer support channels, and any other interactions you have with pxbet.

Please read this policy carefully. If you have questions about how pxbet handles your personal data, you may contact our Data Protection Officer at the details provided in Section 14 of this policy.

2. Personal Data We Collect

pxbet collects the following categories of personal data from users of the Platform:

Identity & Contact Data:

• Full legal name as it appears on government-issued identification;
• Date of birth (for age verification — you must be 21 or older);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address.

Identity Verification (KYC) Data:

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie or liveness verification images where required.

Financial Data:

• GCash or Maya account details (mobile number only — we do not store PINs or passwords);
• Bank account details for withdrawal processing (account name, account number, bank name);
• Transaction history, deposit and withdrawal records.

Technical & Usage Data:

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and activity records;
• Game history, wagering patterns, and session duration data.

Communications Data:

• Records of your communications with pxbet customer support;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Collect Your Data

pxbet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs (see Section 7);
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-money laundering (AML) screening services; payment data from GCash, Maya, and banking partners (limited to transaction confirmation data only).

4. How We Use Your Personal Data

pxbet uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your pxbet account, including processing deposits, withdrawals, and game transactions;
• Identity verification: To verify your age (21+) and identity in compliance with KYC and AML obligations under Philippine law;
• Fraud prevention & security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the Platform;
• Regulatory compliance: To comply with applicable Philippine laws, PAGCOR regulations, and any lawful requests from competent authorities;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, session limits, and self-exclusion where appropriate;
• Marketing & promotions: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time;
• Platform improvement: To analyze usage patterns, improve the Platform's features, and personalize your gaming experience.

5. Legal Basis for Processing

pxbet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to upon registration (e.g., account management, payment processing);
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your rights;
• Consent: Processing for marketing communications and optional data uses, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

pxbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• KYC & identity verification providers: Third-party services that assist in verifying your identity and age in compliance with regulatory requirements;
• Payment processors: GCash, Maya, and banking partners, solely to facilitate deposit and withdrawal transactions;
• AML & fraud screening services: Services that screen transactions and user profiles against sanctions lists and fraud databases;
• IT & hosting providers: Cloud infrastructure and data hosting providers who process data on our behalf under strict data processing agreements;
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities, where required by law or regulatory order;
• Legal advisors: Where necessary to obtain legal advice or to establish, exercise, or defend legal claims.

All third-party service providers engaged by pxbet are contractually required to process your personal data only for the specified purpose and in accordance with applicable data protection laws.

7. Cookies & Tracking Technologies

pxbet uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and login status;
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us improve performance and usability;
• Marketing cookies: Used to deliver relevant promotional content based on your interests, where you have consented.

You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For more information, refer to your browser's help documentation.

8. Data Retention

pxbet retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specific retention periods applicable to pxbet include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under Philippine law;
• KYC documents: Retained for a minimum of five (5) years from the date of the last transaction, as required by the Anti-Money Laundering Act (RA 9160, as amended);
• Transaction records: Retained for a minimum of five (5) years;
• Customer support communications: Retained for two (2) years from the date of the last interaction;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with pxbet's data disposal procedures.

9. Data Security

pxbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity verification records;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Multi-factor authentication for all internal systems handling personal data;
• Regular security audits, vulnerability assessments, and penetration testing;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While pxbet takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, pxbet will notify you and the National Privacy Commission in accordance with applicable law.

10. Your Data Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by pxbet:

• Right to be informed: The right to know what personal data pxbet collects and how it is used — as described in this Privacy Policy;
• Right of access: The right to request a copy of the personal data pxbet holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact pxbet's Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

11. Children's Privacy

The pxbet Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. pxbet does not knowingly collect personal data from individuals under the age of 21.

If pxbet becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and forfeit any associated balance in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered on the pxbet Platform, please contact us immediately at the details provided in Section 14.

12. Third-Party Links

The pxbet Platform may contain references to third-party services (such as payment processors). pxbet is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of pxbet.

13. Updates to This Privacy Policy

pxbet reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is indicated at the top of this page.

Your continued use of the Platform following the publication of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the revised policy, you must cease using the Platform and may request account closure by contacting pxbet support.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact pxbet's Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.